Policies and Agreements

1. Terms & Conditions
Last Updated: [06.01.2025]
1.1 Introduction
Welcome to Light Luxury Closet (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, as well as any purchases you make through it. By accessing or using our website, you agree to be bound by these Terms.
1.2 Company Information

• Business Name: Light Luxury Closet

• Address: Unit 141384, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

• Phone Number: +44 7566 3506570

• Email: yurdanurcanli66@gmail.com

If you have any questions about these Terms, please contact us using the details above.
1.3 Governing Law & Jurisdiction
These Terms and any dispute arising out of or related to them will be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
1.4 Eligibility
By placing an order through our website, you confirm that:

1. You are at least 18 years old.

2. You have the legal capacity to enter into a binding contract.

1.5 Orders & Contract Formation

1. When you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order.

2. A contract between you and Light Luxury Closet is formed when we dispatch the product(s) or otherwise confirm acceptance.

3. We reserve the right to refuse or cancel any order if, for example, the product is out of stock, there is a pricing or listing error, or we cannot verify payment.

1.6 Pricing & Payment

1. All prices are listed in GBP (£) and, unless otherwise stated, include any applicable taxes.

2. Payment is required in full before your order can be processed and dispatched.

3. We accept the payment methods stated on our website. Additional fees or surcharges may apply for certain payment methods.

1.7 User Accounts

1. You may be required to create an account to place orders. You agree to provide accurate and complete information.

2. You are responsible for keeping your login credentials confidential. We will not be liable for any unauthorized use of your account.

1.8 Limitation of Liability

1. To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our services or products.

2. Our total liability for any claim relating to a purchase is limited to the total amount paid for the product(s).

1.9 Changes to the Terms
We reserve the right to update these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting.
2. Privacy Policy
Last Updated: [06.01.2025]
Light Luxury Closet (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our website.
2.1 Information We Collect

1. Personal Information: Name, email address, shipping/billing address, phone number, and payment details.

2. Usage Information: IP address, browser type, device details, and browsing behaviour on our website.

3. Cookies: We use cookies to enhance your experience. You can block or remove cookies via your browser settings.

2.2 How We Use Your Information

1. Order Fulfillment: To process and ship your orders, and handle returns or refunds.

2. Customer Support: To respond to your inquiries and handle disputes.

3. Marketing & Updates (if opted in): We may send promotional emails regarding new products, services, or offers.

4. Legal Requirements: To comply with applicable laws and regulations or respond to lawful requests.

2.3 Sharing Your Information

1. Service Providers: We share information with payment processors, shipping companies, etc., but only to the extent needed to perform their functions.

2. Legal Compliance: We may disclose information if required by law or if we believe it’s necessary to protect our rights.

2.4 Data Retention & Security

1. We store personal data only for as long as is necessary for the purposes set out in this policy or as required by law.

2. We use security measures (encrypted connections, secure servers) to help protect your information.

2.5 Your Rights
Under UK data protection laws, you have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your personal data

• Object to certain processing activities

For any questions or requests regarding your personal data, please contact us at yurdanurcanli66@gmail.com.
3. Returns & Refund Policy
Last Updated: [06.01.2025]
Our Returns & Refund Policy is designed in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
3.1 Right of Withdrawal

1. You have the right to cancel your purchase within 14 days of receiving the goods without giving any reason.

2. To exercise your right, please contact us in writing (email or contact form) within 14 days of delivery.

3.2 Returning Goods

1. If you cancel within the 14-day period, you must return the product(s) in their original, unused condition.

2. Unless the goods are faulty or not as described, you will be responsible for the cost of returning items.

3.3 Refunds

1. Once we receive and inspect the returned items, we will process a refund within 14 days using the original payment method.

2. If the goods are found to be damaged or show signs of use beyond reasonable handling, we may reduce the amount of your refund to reflect any diminished value.

3.4 Damaged or Defective Items

1. If your item arrives damaged, or is faulty/not as described, contact us within 7 days.

2. We will offer a replacement or refund at our discretion. If items are indeed faulty, we will bear reasonable return shipping costs.

3.5 Digital Products

1. For digital items (e.g., downloadable content), once the download has started, you may lose your right to cancel depending on applicable laws.

2. If the digital product is defective or not as advertised, please contact us for support or possible replacement/refund.

4. Shipping & Delivery Policy
Last Updated: [06.01.2025]
4.1 Shipping Regions & Methods

1. We primarily ship within the UK, but may offer international shipping upon request.

2. Delivery times vary by location and shipping method. Estimated delivery dates will be provided at checkout or by email.

4.2 Shipping Charges

1. Shipping costs are calculated based on weight, size, and destination. The final shipping cost will be shown at checkout.

2. For expedited or special shipping requests, additional fees may apply.

4.3 Tracking & Delivery

1. If tracking is available, you will receive tracking details via email.

2. Please contact us promptly if your order is not delivered within the expected timeframe.

4.4 Damaged or Lost Shipments

1. Inspect your package upon arrival. If you find any damage, please inform both the courier and us within 7 days.

2. In case of lost shipments, we will work with the courier to locate or replace the item, as appropriate.

5. Contact Information
Light Luxury Closet

• Address: Unit 141384, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

• Phone: +44 7566 3506570

• Email: yurdanurcanli66@gmail.com

We strive to respond to all inquiries within 24-48 hours (Monday to Friday). For faster responses, please reach out via email or provide contact details in our Contact Form. We encourage you to keep a record of all correspondence for reference in case of any dispute or clarification needed.